Logitech G HUB: FAQ
Answers to common questions about Logitech G HUB, and a table of what to try when something does not work. Not in the list? Use the contact form.
Frequently asked questions
Is this the official Logitech site?
No. This is an independent guide. We do not host or modify the installer.
Which versions of Windows does G HUB support?
Per Logitech’s G HUB page (read November 7, 2026): Windows 10 version 1809 and beyond, to the latest release of Windows 11.
Do I need a Logitech device to use G HUB?
G HUB is made to configure supported Logitech G gear. Without a supported device there is little to configure.
Do I need an account?
In our test, the sign-in screen had a SKIP option and we continued without an account.
Does the installer add other software or change my browser?
None of the installer and first-launch screens in this guide offered other software or asked to change browser, search or home-page settings.
Is there a Mac version?
Logitech’s page has a separate macOS download. This guide covers Windows only.
Does it cost anything?
We did not find a price for the G HUB download on Logitech’s page. Check the official page for current terms.
Why does my installer say LOGICOOL?
Logicool is the brand name Logitech uses in Japan. Our test PC showed it; yours may show Logitech.
Can you help with a problem with my device?
We cannot support Logitech products. Please use the support options on Logitech’s official website. We are glad to hear about errors in this guide through Contact Us.
When something goes wrong
| What you see | Likely reason | What to try |
|---|---|---|
| The download does not start | A browser setting, extension or network block | Reload the official page, click the Windows button again, or try another browser. |
| The download stops partway | Connection or disk space | Delete the partial file, check your connection and free space, and download again. The finished file should be about 67.7 MiB. |
| The installer will not open | Unsupported Windows version or a damaged download | Check your build against 17763, restart the PC, and download the file again. |
| Windows asks for permission | Normal for installers | Check the publisher says Logitech before you approve. |
| A warning or block appears | Windows or antivirus is checking the file | Do not disable protection. Confirm the source and the Logitech Inc signature; if it is still blocked, ask Logitech support. |
| “Already installed.” | G HUB is already on the PC | Open it from the Start menu, or uninstall it first for a clean reinstall. |
| My device is not shown | Not supported, or not connected properly | Check Logitech’s Supported Devices list, reconnect the device, try another USB port, and check the wireless receiver. |
| Settings reset when I start some games or apps | Logitech lists this as an FAQ | Read Logitech’s answer in the FAQ section of its G HUB page. |
Your question is not here?
Please send it through the contact form. This is an unofficial guide, so we cannot give product support; for product problems, please contact the vendor.